Frequently asked questions
A few thoughtful answers.
What to know before beginning your White Birch cleaning plan.
Where do you work?
White Birch serves Gardnerville, Genoa and the Lake Tahoe area. Share your property city when requesting an estimate so we can confirm coverage and any travel considerations.
When are appointments available?
The owner is initially welcoming a limited number of weekend clients. Preferred dates are requests; an appointment is only scheduled after availability and the cleaning plan are confirmed.
How is my estimate determined?
Every service is individually estimated according to the property, its condition, cleaning frequency and requested add-ons. We may ask for additional details or arrange a walkthrough before confirming the scope.
Do I need to be home?
We will agree on access arrangements with you before a visit. Please do not send keys, alarm codes or other security details through the estimate form.
Can you care for a seasonal or second home?
Yes. Cleaning before arrival, post-departure resets, guest turnover and other agreed cleaning tasks may be arranged. White Birch does not provide property management, maintenance, security or emergency response.
Are add-ons included?
Add-ons are discussed separately. Their availability and pricing are confirmed during the estimate, and only agreed tasks are included in the cleaning plan.
What about pets and delicate surfaces?
Please mention pets, sensitive finishes and product preferences when requesting an estimate. Specific products, handling requirements and the scope of work will be discussed before scheduling.
Do you clean commercial spaces?
You are welcome to inquire about a small office or professional space. Commercial work is considered individually; suitability, scope and availability must be confirmed before it is accepted.
What are the payment and cancellation terms?
Payment, cancellation, rescheduling and access terms will be provided for your review before you confirm a service. Submitting an estimate request does not create a booking or payment obligation.
A home, thoughtfully cared for
A little more ease.
A beautifully kept home.
Tell us about your property and what matters most to you. We’ll begin with a personal conversation.
Request a Private Estimate